Chatbots Utility in the Healthcare Industry: An Umbrella Review Publisher



Afsahi AM^{1, 2} ; Alinaghi SAS² ; Molla A³ ; Mirzapour P² ; Jahani S^{2, 4} ; Razi A⁵ ; Mojdeganlou P⁶ ; Karimi E⁵ ; Mehrtak M⁷ ; Dadras O⁸ ; Afsahi G⁹ ; Syed SF¹⁰ ; Norbash A¹ ; Mehraeen E¹¹
Source: Frontiers in Health Informatics Published:2024

Abstract

Introduction: Chatbots, computer programs emulating natural language conversations, have gained attention in healthcare. Recent advances address issues like obesity, dementia, oncology, and insomnia. A comprehensive assessment of their utility is essential for widespread adoption. This study aims to summarize chatbots' role in healthcare. Material and Methods: The methodology involved a systematic review of English-language literature up to May 8, 2023, from databases of Embase, PubMed, Web of Science, and Scopus. Selection followed a two-step process based on inclusion/exclusion criteria. The PRISMA checklist and AMSTAR-2 tool ensured quality. Results: The review encompassed 38 articles. Findings reveal chatbots primarily promote healthy lifestyles, improving mental well-being. They are widely used for treatment, education, and screening due to their accessibility. Conclusion: Chatbots hold transformative potential in healthcare, especially in mental health, cancer management, and public health. They are poised to revolutionize the industry, offering innovative solutions and improving patient outcomes. © 2024, Published by Frontiers in Health Informatics.