Patients and Public Priorities and Values of Toward Various Aspects of Health Care System Publisher



Heidarnia M¹ ; Mohseny M¹ ; Shafiee A^{1, 2}
Source: Research Journal of Medical Sciences Published:2016

Abstract

In the post-modern medicine and clinical governance framework a new perspective was developed to the concept of quality of the health services. Among the important issues in clinical governance is promotion of patient and public participation in health care delively. This study was designed to determine values and priorities of patients in this issue. This study is a health system research. Target group were selected from the residents of Tehran municipality. Tehran was divided to 4 stratum (North-South, East-West) and samples opinions were investigated with a questionnaire about the characteristics of a good hospital and doctor. The questionnaire had two parts with 11 questions related to physician and 19 questions related to hospital. The first-choice “important” was selected more than any other choice for all the questions. A successful quality-oriented health care system in the framework of clinical governance needs paying attention to values and priorities of the customers. The results of this study are a useful tool to assist administrators and healthcare providers for designing such systems. © Medwell Journals, 2016.