Doctor-Patient Communication Publisher



Fritzsche K¹ ; Schweickhardt A² ; Frahm G³ ; Monsalve SD¹ ; Afshar Zanjani H^{4, 5} ; Goli F^{6, 7}
Source: Psychosomatic Medicine: An International Primer for the Primary Care Setting Published:2014

Abstract

Successful doctor-patient communication is characterized by a balance between patient-centered interview techniques and doctor-centered interview techniques. The most important patient-centered interview techniques are: Let the patients finish talking, ask open-ended questions, summarize the contents, and reflect the patient's emotions. Doctor-centered interview techniques are: closed-ended questions, interruption, and transparency of contents and of the interview phases. A model of how to handle challenging and aggressive patients is presented in this chapter. © 2014 Springer Science+Business Media New York. All rights are reserved.